Office of Ombudsman

Mission

To serve the community by addressing issues arising from acts of injustice, improper discrimination and abuse of power by district school authorities.

Goals and Objectives for 2016–17

  • To contribute towards the development of a customer service-culture characterized by fairness, dedication, commitment, openness, accountability and the promotion of the right to good district administration.
  • To recommend equitable redress for justified complaints, and by contributing towards the improvement of policies and procedures that are the source of injustice and hardship.

Essential Functions

  • Investigate and resolve grievances that individuals allege to have received from district departments and schools with justice in a timely and efficient manner.
  • Provide independent and impartial investigations initiated upon receipt of a written complaints that could not be resolved during the initial steps of the process.
  • Attempts to strike a fair balance between what the community expects from the school district and what the district can provide.
  • Utilize the customer service tool, that tracks concerns
  • Monitor the policies and procedures that the district has in place to receive, record and conduct the initial steps to resolve.
  • Conduct professional development and leadership training for Parents
  • Address and work to resolve Parent issues
  • Create and facilitate district Parent Involvement Plan