Q: I need to get my MISTAR password reset?
A: Contact MISTAR Support at 313-748-6497 or email firstname.lastname@example.org.
Q: Why can’t I access any of the Schools/Tracks that I am assigned to when I log in to MISTAR?
A: Contact MISTAR Support at 313-748-6497 or email email@example.com to get access to your schools.
Q: Do I need to call Wayne, Michigan to get help with MISTAR?
A: No, you can Contact MISTAR Support at 313-748-6497 or email firstname.lastname@example.org.
Q: Are there any user guides or tools on the MISTAR Applications?
A: Yes, when you log in to MISTAR click on the MISTAR Help Icon on the main screen or if you log into Web applications click on RESA SIS Help for access to a host of user tools.
Q: I am a new employee or new user of MISTAR at my school, what do I need to be trained on to begin using MISTAR?
A: The following Big 6 applications are highly recommended for any front office and/or administrative user of MISTAR:
- Mark Reporting
- Academic History
Note 1: Teachers should learn MISTAR-Q Gradebook and Attendance.
Note 2: Special Education Practitioners should learn Special Education Electronic Forms and Service Tracker.
Q: When I log in to MISTAR I see my school but I don’t have any applications, what’s wrong?
A: Application Permissions are assigned by the Principal of School for the following job classifications: Principal, Asst Principal, Membership/SIS Clerical, Academic Engagement Officers/Administrators, Counselors, & Teachers.
Q: I am a new employee. What do I need to do to get access to MISTAR?
A: An accurate schedule ensures that the District can claim the correct number of FTE during the count period.
Q: What is TSDL and what does it mean to me?
A: TSDL stands for Teacher Student Data Link. To ensure proper state reporting all classes in the schedule must have a Teacher assigned for Semester 1 & Semester 2 Mark Reporting.
Q: Why do I need to request back-office processing before I print report cards?
A: Back Office processing ensures that items such as GPA Calculations, Attendance, Transcript Data, Honor Calculations, etc. are accurate (providing Schedules and Course Definitions are correct).