Customer Service

Building on a commitment to enhance Customer Service in all aspects of the district as part of its five-year Strategic Plan, Detroit Public Schools has launched a new Customer Service System Guarantee to help parents, students, staff, alumni and the community find quick resolution to questions and concerns.

The process will work in conjunction with the District’s first-ever Ombudsperson Carol Banks. Banks is a lifelong Detroiter, DPS graduate and former elected member of the Detroit Public School Board.

Dubbed the “Customer Service System Guarantee,” the process includes a 72-hour Resolution Guarantee when parents call the DPS Service Desk.

More information about the Customer Service System Guarantee »

Customer Service Checklist

If you have a question or concern, please follow the steps below:

  • Contact the school’s main office to communicate questions or concerns.
  • A conference with the parent and school representative will be scheduled.
  • If necessary, contact the DPS Service Desk at (313) 240-4377.
  • A Customer Service Specialist will work to resolve the question/concern within 72 hours.
  • If the issue is not quickly resolved, it will be escalated to an assistant superintendent or the district’s dedicated ombudsperson, depending on the nature of the issue.

DPS Service Desk

Email Announcements

To send information to DPS Principals and/or all employees, please have the information approved by the head of your department or school and submit it to The Office of Communication, communications@detroitk12.org.

Student Information System Support

For support for the Student Information System, please call the Wayne/RESA SIS Help Desk at (313) 748-6497

Transcript

Visit the Student Records and Transcripts page for more information »

Interpretation and Translation Assistance

English – Language Assistance Services

Detroit Public Schools provides language assistance (oral interpretation and written translation) services to parents and guardians with limited English proficiency. The District accepts a parent’s or guardian’s assertion that language assistance is needed in speaking, reading or writing English without requiring additional corroboration.

For free help, please contact your child’s school or the District’s Translations Coordinator at (313) 870-3776.

اللغة العربية – خدمات المساعدة اللغوية

توفر مدارس ديترويت العامة مساعدة لغوية )ترجمة شفوية وترجمة مكتوبة( إلى الوالدين الذين لا يجيدون اللغة الإنجليزية بكفاءة. تقبل المنطقة على أحد الوالدين أو الوصي في تأكيد أن اللغة تحتاج المساعدة في قراءة أو كتابة باللغة الإنجليزية دون اشتراط إثبات. للمساعدة المجانية، يرجى الاتصال بمدرسة طفلك أو منسق الترجمة التابع للحي على (313) 870-3776.

Español – Servicios de asistencia de lenguaje

Las Escuelas Públicas de Detroit ofrecen servicios de asistencia lingüística (interpretación oral y traducción escrita) a padres y tutores con dominio limitado del inglés. El Distrito acepta las declaraciones de padres o tutores en las que expresan que necesitan ayuda con el idioma para hablar, leer o escribir en inglés, sin necesidad de una comprobación adicional. Para obtener ayuda gratuita, por favor comuníquese con la escuela de su hijo o el Coordinador de Traducciones del Distrito al (313) 870-3776.

বাাংলা – ভাষা সাংক্রান্ত সহায়তা পরিষষবাসমূহ

ইংরেজিরে সীজিে দক্ষো েরেরে এিন জিোিাো ও অজিিাবকবৃরেে িনয ডেট্ররেট িাবজিক স্কুিসিূহ িাষা সংক্রান্ত সহােো (ডিৌজিক বযািযা প্রদান ও জিজিে অনুবাদ) িজেরষবা প্রদান করে। অজেজেক্ত প্রিারেে প্ররোিন োড়াই জেজিক্ট জিোিাো বা অজিিাবরকে এই দাজব ডিরন জনরেরেন ডে, ইংরেজি বিা, িড়া ও ডিিাে িনয িাষা সংক্রান্ত সহােোে প্ররোিন েরেরে। জবনািূরিয সহােোে িনয, অনুগ্রহ করে আিনাে জিশুে স্কুরিে সারে বা জেজিক্টস ট্রান্সরিসন্স ডকাঅজেিরনটে-এে সারে (313) 870-3776 নম্বরে ডোগারোগ করুন।

Limba română – Servicii de asistență lingvistică

Detroit Public Schools oferă părinților și tutorilor legali cu cunoștințe limitate de engleză servicii de asistență lingvistică (translație orală și traducere). Districtul aderă la principiul că asistența lingvistică vizând comunicarea verbală, citire și scriere în limba engleză este necesară și nu solicită coroborare suplimentară a acestuia. Pentru asistență gratuită, vă rugăm să contactați Coordonatorul Traduceri al Districtului, la numărul de telefon (313) 870-3776.

Lus Hmoob – Kev Pab Cuam Txhais Lus

Detroit Public Schools muab kev pab cuam lus (txhais ua lus thiab txhais ntawv) pab cuam rau cov niamtiv thiab cov tsom kwm uas paub lus Askiv tsis zoo. Tuam tsev kawm lees paub niam txiv thiab cov saib xyuas uas tsis paub lus zoo yuav tsum tau hais nyeem thiab sau ua lus Askiv uas tsis tag yuav nrhiav lwm tus neeg sab nrauv pab ntxiv. Hais txog pab dawb, thov hu rau koj tus menyuam lub tsev kawm ntawv lossis Tuam Tsev Kawm Ntawv tus neeg txuas lus fab kev txhais lus (313) 870-3776.